Following the issues that still continue with their PlayOnline services and Final Fantasy XI since launch, Square President Youichi Wada has released an official statement, stating that PlayOnline will continue to experience difficulties, but service fees will be kept free until the end of June.
The following is a translation of Wada's public note.
While PlayOnline has began its services since 5/16, [we] have not been able to deliver satisfactory services to customers.
[We] will continue to fix the connection problems with all efforts, but for a fundamental solution to the problem, everyone's cooperation under the play environment is necessary.
As a gesture of apology to our inconvenienced customers, the usage fees will be kept free for [customers] under the terms below.
Terms applicable to:
Customers who have applied to PlayOnline between 2002/5/16 - 2002/6/30
Terms of fee:
Usage fees for Final Fantasy XI, additional characters for Final Fantasy XI, and TetraMaster, between 2002/5/16 - 2002/6/30.
Although everyone will continue to experience inconveniences, [we] ask for everyone's understandings and cooperation in order to actualize satisfactory services as soon as possible.
Square Corporation
Representative President, Youichi Wada
(Translation: Henry A. Moriarty)
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In related news, Square has also announced that monetary transactions handled by "WebMoney" has been experiencing difficulties in which customers have been charged multiple times for services.
Customers can check their balances at http://www.webmoney.ne.jp/balance.html. If charged erroneously, customers are urged to contact Square's information center with their PlayOnline ID and WebMoney serial number after the 22nd, phone# 03-5496-7117, 11AM-7PM (excluding weekends and national holidays).
Short Comment- So the first few thousand customers get be become free guinea pigs! BTW, Square missed the 9AM deadline for the server fix.
In related news, apparently the FFXI disk doesn't contain much except for the opening movie. So that means a lot of download to play the actual game. - "Madman" Henry Moriarty
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